Refund & Return Policy

At Konkat.shop, we strive to ensure that you are completely satisfied with your purchase. If you need to return or exchange an item, please review our Refund & Return Policy below:

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• Timeframe: Returns must be initiated within [30] days from the date of delivery.
• Condition: Items must be in their original, unused condition with all tags and packaging intact.
• Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons, including but not limited to:

• Opened or used personal care products
• Gift cards
• Sale or clearance items

3. How to Return an Item

To return an item, please follow these steps:

1. Contact Us: Reach out to our customer service team at [support@konkat.shop] or [Your Phone Number] to request a Return Authorization Number (RAN).
2. Prepare Your Return: Pack the item securely in its original packaging. Include the RAN and a copy of your receipt inside the package.
3. Ship Your Return: Send the package to the address provided by our customer service team. Please note that you are responsible for return shipping costs unless the return is due to an error on our part or a defective item.

4. Refunds

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please allow [5-7] business days for the refund to appear on your account.

5. Exchanges

If you wish to exchange an item, please follow the return process and specify the item you would like to receive in exchange. Exchanges are subject to product availability.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

7. Contact Us

For any questions or assistance with returns or refunds, please contact our customer service team:

• support@konkat.tld
  hello@konkat.tld

  Fax :+62(987) 654-3210

8. Policy Updates

We may update this Refund & Return Policy from time to time. Changes will be posted on this page with the effective date. Your continued use of Konkat.shop signifies your acceptance of any updates to the policy.

Thank you for shopping with Konkat.shop. We appreciate your business and are here to help ensure a smooth and satisfactory experience.

Feel free to adjust the timeframe, contact details, and other specifics to better align with your business practices and customer service approach.